Cockpitweb - Frequently asked questions

If you have any questions, don’t hesitate: Contact us

I ordered a program more than 7 days ago and I still did not receive it. What should I do?

If you have ordered a software program, you will receive 2 confirmation emails: one from PayPal and one from Cockpitweb.
- If you do not receive a confirmation email from PayPal immediately, you have entered a wrong / invalid email address. Contact us immediately.
- If you do not receive a confirmation email from Cockpitweb within 5 days, check your spam settings and contact us immediately. Emails sent by Cockpitweb have been lost in the past and we want to avoid delays. Please note that we do not refund for late receipt if our email was deleted by spam filters! A refund on software is not possible.

Who / What is Cockpitweb?

Cockpitweb is the Cockpit Website. Cockpitweb was created by airline pilots in 2001. We have created some very powerful job application and pilot training software programmes. To date, Cockpitweb has thousands of happy customers and has received nothing but positive feedback.
The simulator software was reviewed by 2 professional simulator magazines and received the highest scores. Furthermore, Cockpitweb was finalist in the prestigious Flight International Aerospace Awards 2005.
Our extremely powerful job application software has been advised on the internet by dozens of customers and has become the standard for job application preparation.

How long to deliver the Cockpitweb programmes?

We deliver the software within 8 days.

Can I buy a Cockpitweb programme in the supermarket?

No. The Cockpitweb programmes are professional pilot training packages. The best way to buy a Cockpitweb programme is to buy here. It is fast and 100% safe!

I don't have Paypal. How can I order?

Paypal accepts all major credit cards: Visa, Mastercard, American Express, ... There's no need to become a PayPal member to use Paypal. It is a fast and secure way to buy on the internet. There are NO extra costs involved. All our prices include all costs. There are no hidden costs!

Paypal is not accepted in my country. How can I order?

Unfortunately some countries are not accepted by Paypal. You can order by sending cash money by secure mail. Contact us for more details.

Is the pre-flight preparation software included in the IFR Training software?

Yes. The IFR Training software contains a pilot training ebook and the interactive exercises and the IFR simulator and the navigation log software and the mass and balance calculator and the conversions calculator and the instructions for use.

Do you offer telephone support?

No. Our team consists of airline pilots who are 'airborne' most of the time. Your questions will be answered by e-mail within a week.

Minimum system requirements

A Pentium® 75 MHz processor or faster, Windows® 95 or higher, 32 MB RAM and 10 MB free Harddisk space for each program. Windows XP is recommended.
Note: The IFR Training Software, IFR Simulator, Pilot Trainer and Preflight Preparation software have not been 100% compatiblity tested on Windows Vista®. This means that we have tested these programs succesfully on our own computers, but we cannot guarantee 100% compatibility on all Vista. Problems might occur on your own PC, i.e. some windows might not show correctly. We are trying to solve this problem asap.
The Pilot Aptitude Test and Numerapt software programs have been succesfully tested on Windows Vista!

I don’t have a joystick. Can I fly the simulator?

Yes. You can use the keyboard to fly the simulator. We have included an Autotrim (A.L.T. - Automatic Longitudinal Trimming) in our software. This avoids the requirement for trimming and creates a very stable airplane. You will find it very easy but still realistic to fly the airplane.

I don’t have any flight experience yet. Should I first take some flight lessons before using the simulator?

You can start flying the simulator whenever you want. There is no flight experience required. You will need only 15 minutes to get used to the simulator and you will be surprised how easy it is to fly the sim.

Does the package contain instructions for use?

Yes. All programmes include instructions-for-use. The use of the program is explained step-by-step.